Account Representative – services for the textile industry

KEY TASKS

• Additional sales, offers and contracts for new services for defined customer segments
• Making presentations of the company services, preparing offers, negotiations, contracts and fittings
• Start-up of a new customer
• Contract renewals and updates
• Customer feedback handling
• Establishing and developing long-term relations with customers
• Termination prevention
• Follow-up customer profitability counting results and needed actions
• Support internal cross-function tasks
• Co-operating with colleagues in order to share knowledge and best practices
• Reporting about activities and progress in CRM / to direct superior.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

• Formal education (university degree)
• Experience in Customer Service, Sales or Account management (2 years, but newcomers will also be considered)
• Good PC skills (MS Office)
• Excellent communication and negotiation skills
• Excellent planning and organizing skills
• Driving license
• Good English skills
• Positive way of seeing things, open-minded
• Interest in Account Management and solution sales
• Dynamic, results-oriented personality
• Ambitious, perseverant, initiating, flexible, and persuasive
• Respect for different opinions
• Self-respect with good manners,
• Willing to learn customer profitability principles and to lead customer decision process.