Helpdesk/ IT Support Engineer

For our business partner, a fintech company with a corporate structure, bringing innovation through a range of products that satisfy the needs of investors in all categories, we are looking for a Helpdesk/ IT Support Engineer to provide enterprise-level assistance.

You will be responsible to diagnose and troubleshoot software and hardware problems, install applications and programs, resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

Benefits

• Prime access to international projects
• Specialized in-house training and e-learning
• Friendly working environment, alongside talented and dedicated people

Location: Piața Presei Libere 3-5, Bucharest

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance
• Perform remote troubleshooting through diagnostic techniques
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams

Requirements

• Bachelor's Degree in IT, Computer Science or relevant field
• Minimum 2 years experience working in a similar role
• Ability to diagnose and troubleshoot basic technical issues
• Hands-on experience with Networking & Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Good analytical, organizational, and problem-solving skills
• Good communication and interpersonal skills
• Proficient in English

Nice to have: VOIP experience