IT Application Support Specialist

For our business partner, a leading international healthcare, and diagnostics services provider, we are looking for an IT Application Support Specialist to manage complex troubleshooting analysis alongside their professional, but young team.

This position is a day-to-day responsibility that will challenge you to think outside of the box and deliver excellent functional support service whilst improving your analytical abilities.

What You Will Be Doing

• Provide L2 support for internal and external applications and services
• Ticket monitoring and logging in to the Service Desk Ticketing system
• Create and maintain knowledge base articles to document defects, common issues, and processes, and notify management of increasing trends and repeated activity
• Participate in the business process discussions including requirements gathering with the end-users;
• Actively administrates service and application incidents and action towards service restorations;
• Identify and report any possible issue or tool bug, recommend system improvements including procedural steps, increased training, and enhanced documentation;
• Assist with the development and testing of newly designed products for operational integrity and function;

What You Need for this Position

• Bachelor’s degree;
• Minimum 2+ years experience in a similar position;
• Minimum 1-2+ years in incident management
• Knowledge of SQL / T-SQL
• Experience with Integration related technologies like Web Services, XML, and Soap/REST;
• Analytical thinking and problem-solving orientation;
• Very good attention to details
• Positive attitude and a cooperative person
• A commitment to quality and a thorough approach to the work
• Proficient English

What We Offer

• An inspirational and positive environment within the team - 97% of our colleagues appreciate good communication and great teamwork in the latest Employee Opinion Survey.
• Professional development roadmap within a growing and successful leading healthcare organization.
• Continuous learning by having access to soft skills & technical training/certifications/conferences.
• Private medical subscription for the staff members and their children.
• Fixed annual holiday bonus.
• Childbirth support.
• Annual team building activities and regular events