Admin & Support Officer with French (hybrid work)

As part of the Claims Department, you will work on the creation of the claim files.

Main tasks:

- File Opening : put the file in order to be created, assessed and sent to the Collection Department

- Control and validate the datas entered by our policy holders and check the documentation attached (identifiers in the trade register and contract, invoices, credit notes, etc.)

- Analyse the comments written by the policy holder

- Contact the policy holder to obtain the missing documents (account statements, invoices, etc) or to clarify some points

- Record the amount of the debt from the study of the statement of account and the invoices

- Correct the datas entered if necessary

Educational requirements:
Bachelor degree in Administration, Finance / Accounting, Law or Insurance is preferable
Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage

Business expertise:
6 months to 1 year experience is customer service or secretarial activities would be an advantage

• Knowledge of IT systems:
  Good user of MS Office package, especially Excel (intermediate level)

Good user of IT tools in general

• Language skills:
  Fluent in French – mandatory· Interpersonal skills:
  Comfortable with figures, analytical skills with attention to details and decision making skills
  Good communicator / ability to convince about decisions taken
  Good organizational skills, proactivity

Ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy
Very good problem solving skills

We offer:
Dynamic and multinational working environment
Opportunity to learn and grow – on the job as well as language or professional training
Open company culture, flexible working hours / possibility of working from home
A wide range of employee benefits – meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts;
Full time permanent contract
Modern and accessible offices in Pipera